Refund and Return Policy – ORYZA

At ORYZA, customer satisfaction is our priority. This Refund and Returns Policy outlines your rights and our responsibilities regarding product returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original condition, and with all tags attached.
  • Return requests must be made within 30 days of delivery.
  • Proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or customized rings.
  • Items on final sale or clearance.
  • Gift cards.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.

4. How to Initiate a Return

Contact our customer service team:

We will provide you with a return authorization and instructions.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will provide a replacement or full refund.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.
  • Shipping fees are non-refundable.

7. Exceptions

We reserve the right to refuse returns if they do not meet the criteria outlined in this policy.

Contact Information

For further assistance:

  • Address: 217 Leonard Rd, Maryland
  • Phone: (607) 638-5544
  • Email: info@oryza.site

Last Revised: December 10, 2024